Frequently Asked Questions

Your guide to shopping the latest Panasonic electronics.

Does my Panasonic product come with a warranty?

Yes, all genuine Panasonic products purchased through our store include a standard manufacturer's warranty, typically covering parts and labor for 12 months from the date of purchase.

What is the store's return policy?

We offer a 30-day return policy for electronics in their original, unopened packaging. If the item has been opened or used, a restocking fee may apply.

How long does shipping take for large appliances?

Standard shipping for small electronics takes 3-5 business days. For large appliances like microwaves or massage chairs, specialized freight delivery may take 7-10 business days.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Which payment methods do you accept?

Shop Panasonic accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options like Klarna or Affirm for high-value purchases.

Are the products sold here brand new?

Yes, Shop Panasonic only sells brand new, factory-sealed products. We do not sell refurbished or used items unless explicitly stated in a specific 'Outlet' section.